Property News, Insights & Education

    Privacy Policy

    Australian Property Update Pty Ltd  (“we”, “us”, “APU” or the “Company”) is committed to privacy protection. At APU we understand the importance of keeping personal information private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage personal information and safeguard privacy. If you would like more information, please don’t hesitate to contact us.
    This Privacy Policy applies to the APU companies including the following:

    • Australian Property Update Pty Ltd (ABN 886 73044 178) 

    of Level 12, 201 Kent Street, Sydney NSW 2000,
    And Level 17, 28 Freshwater Place, Southbank VIC 3006

    The Australian Privacy Principles

    We will treat all personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and this policy. This includes the collection, use, storage, and disclosure of personal information.

    The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

    What is “personal information”?

    Personal information held by the Company may include your:

    • name and date of birth;
    • residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
    • bank account and/or credit card details for agreed billing purposes;
    • your computer and connection information;
    • your personal financial information;
    • your ownership and other interest in real estate;
    • any other information that you otherwise share with us or that we collect from time to time.

    How we may collect your personal information

    We only collect personal information that is necessary for us to conduct our business and provide services to you.

    Information that you provide to us

    We may collect personal information that you provide to us about yourself when you:

    • use our websites, including (without limitation) when you:
      – purchase any services through our websites;
      – register for access to premium content or request certain premium features; or
      – complete an online form to contact us or any third party supplier;
    • provide information to us by telephone or through marketing or competition application forms;
    • send us an email or other communication; and
    • provide information to us as during our events.

    IP addresses

    Our websites may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.


    This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used on our websites: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to our websites. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

    You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites.

    Why we use cookies

    Our websites uses cookies in order to:

    • remember your preferences for using our websites;
    • facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;
    • show relevant notifications to you (e.g., notifications that are relevant only to users who have, or have not, subscribed to newsletters or email or other subscription services); and
    • remember details of data that you choose to submit to us (e.g., through online contact forms).

    Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

    Third party cookies

    In some cases, third parties may place cookies through our websites. For example:

    • Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on our websites and the pages that they visit;
    • Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
    • third party social media applications (e.g., Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc.) may use cookies in order to facilitate various social media buttons and/or plugins with our websites.

    How we may use your personal information

    Your personal information may be used in order to:

    • verify your identity;
    • assist you to place orders or applications through our websites;
    • process any purchases of services that you may make through this site, including charging, billing and collecting debts;
    • respond to any queries or feedback that you may have;
    • conduct appropriate checks for credit-worthiness and for fraud;
    • contact you with information that might be of interest to you, including information about products, services and events of ours and of others;
    • ask for your opinion or preference about our products or the products of others;
    • prevent and detect any misuse of, or fraudulent activities involving, this site;
    • conduct research and development in respect of our services;
    • gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
    • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

    and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.From time to time we may email our clients with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

    When we may disclose your personal information

    In order to deliver the services you require, we provide, or for the purposes set out in this Privacy Policy,
    we may share your personal information within the APU companies (listed above), as well as
    organisations outside the APU . Some of our trusted service providers may be located outside of Australia including, but not limited to, India, the Philippines, and other countries or jurisdictions depending on the nature of the services. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may be hired by us to deliver the services you require from us or may carry out or provide:
    • client enquiries;
    • mailing systems;
    • billing and debt-recovery functions;
    • information technology services;
    • marketing, telemarketing and sales services;
    • market research; and
    • website usage analysis.

    In addition, we may disclose your personal information to:

    • your authorised representatives or legal advisers (when requested by you to do so);
    • credit-reporting and fraud-checking agencies;
    • credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
    • our professional advisers, including our accountants, auditors and lawyers;
    • government and regulatory authorities and other organisations, as required or authorised by law;
    • organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
    • the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

    Contacting us about privacy

    If you would like more information about the way we manage your personal information, or are concerned that we may have breached your privacy, please contact us by email to or by post.

    OR by post addressed to:
    Australian Property Update,
    Level 12, 201 Kent Street, Sydney NSW 2000.

    Access to your personal information

    In most cases, you may have access to personal information that we hold about you. We will handle
    requests for access to your personal information in accordance with the Australian Privacy Principles. All
    requests for access to your personal information must be directed to Australian Property Update Pty Ltd in
    writing, via the email address or by writing to us at the postal address stated above.
    We will deal with all requests for access to personal information as quickly as possible. Requests for a
    large amount of information, or information that is not currently in use, may require further time before
    a response can be given. We may charge you a fee for access if a cost is incurred to us, to retrieve your
    information. In no case will we charge you a fee for your application for access.

    In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

    • be unlawful (e.g., where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
    • have an unreasonable impact on another person’s privacy; or
    • prejudice an investigation of unlawful activity.

    We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access, we will provide you with reasons for our refusal.

    Correcting your personal information

    We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

    Storage and security of your personal information

    We are committed to maintaining the confidentiality of the information that you provide us. We take all
    reasonable precautions to protect your personal information from unauthorised use or alteration. In our
    business, personal information may be stored both electronically (on our computer systems and with
    our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as
    well as passwords, protect all our electronic information. Likewise, we take all reasonable measures to
    ensure the security of hard-copy information.

    Third party websites

    You may click-through to third party websites from our websites, in which case we recommend that you
    refer to the privacy statement of the websites you visit. This Privacy Policy applies to our websites only
    and the Company assumes no responsibility for the content of any third party websites.


    We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party
    websites to previous visitors to our websites based upon their activity on our websites. This allows us to
    tailor our marketing to better suit your needs and to only display advertisements that are relevant to
    you. Such advertising may be displayed on a Google search results page or a website in the Google
    Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve
    this. Any data so collected by Google and/or Facebook will be used in accordance with their own
    respective privacy policies. None of your personal Google and/or Facebook information is reported to

    You can set preferences for how Google advertises to you using the Google Ads Settings page ( Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

    Changes to this Privacy Policy

    From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on our websites.

    If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Australian Information Commissioner’s website (see